Frequently Asked Questions

Everything you need to know about our premium outdoor apparel and gear.

What is your shipping policy for domestic orders?

We offer standard ground shipping on all domestic orders, with free shipping available on orders over $150. Expedited shipping options are available at checkout for an additional fee.

How do I initiate a return or exchange?

You can return unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our online return portal to generate a prepaid shipping label.

Are Snow Peak products covered by a warranty?

Yes, we stand by the quality of our craftsmanship. Most of our hard goods and technical apparel carry a lifetime warranty against manufacturing defects in materials and workmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.

How should I care for my technical outerwear?

To maintain the waterproof integrity of your gear, we recommend washing with a technical detergent on a gentle cycle and tumble drying on low heat to reactivate the DWR coating.

Do you ship internationally?

Currently, our online store ships to the United States and Canada. For other regions, please use our global store locator to find an authorized retailer near you.